Frequently Asked Questions
If you have any questions that aren't addressed below, please reach out and I would love to help you.
- All handmade retail orders placed Friday - Sunday will ship early the following week.
- If you don't see an order confirmation email, please check your spam/junk it probably ended up there.
- If you don't see it in your spam, email me at email@example.com and I can send you a confirmation email and shipping email separately.
- Shirts, Pillows, and other Made on Demand items ordered from my website will be fulfilled by a third party company and will take 14-20 days to arrive.
- Orders with over $25 in your cart ship free by selecting "Free Shipping" during checkout. They will ship USPS First Class with Tracking in the US.
- ** Free Shipping is only available for the 48 Contiguous United States. Made on Demand items such as shirts and hoodies do not qualify for free shipping on orders of $25.
- If your items are damaged during shipping, or you are unhappy with your order, please email me at firstname.lastname@example.org and I can work with you replace or refund the items.
- Full refund policy can be found in the link at the bottom of the page.
- All clearance sale items are final sale and not eligible for refunds unless damaged during shipping.
- My items are all made in small batches and therefor will have slightly varying colors and prints. Such is the nature of my handmade products.
- Mug designs are placed by hand, and may have some placement variations. Colors will also vary slightly from one order to the next. There is a chemical reaction taking place in the mug press and it will vary depending on humidity and time of the year. Each one is individually pressed.
- Stickers and Cards are printed and cut by me in my home studio.
- Made on Demand items like the shirts and hoodies are fulfilled through a third party printer using my original designs. It may take 14-20 days from the time of purchase to delivery, so please plan accordingly.
- Accounts are not required to shop retail on beckamade.com, but signing up for one will allow you to keep a record of orders placed, tracking numbers, and shipping dates.
- I will never sell or use your contact information from beckamade.com accounts for any reason other than contacting you about your order.
- If you wish to receive email updates, such as coupon codes or sales, the link to sign up for that is located at the bottom of every page.
- I do not have access to your private password used for logging into beckamade.com.
- Orders paid with Credit Cards directly on beckamade.com are processed with Shopify Payments and I do not have access to any of your account information, including credit card numbers. This is kept secure within the Shopify Payments encrypting.
- Orders paid with Paypal are processed through the Paypal site and I do not have access to any of your account information, including the credit card numbers. This is kept secure within the Paypal payments encrypting.